CCTV · Software · Service
Found after a theft
The camera was dead for weeks
It showed a picture on install day. Then a connector loosened. Nobody looked at that tile until something happened.
CareDesk alerts within minutes — which camera, where, which port.
CCTV installation · AMC · CareDesk software
Your CCTV looks fine. Until the day you need the footage.
Cameras go dark, disks overheat and cables fail — quietly. Trinity CareDesk checks every camera, recorder and hard disk every 2 minutes and tells you, in plain words, what to fix before the recording is lost. Our engineers do the rest.
- Checked every 2 minutes
- Never touches your video
- Works with the cameras you have
MAIN CAMPUS · 9 CAMERASLIVE
Example alerts from Trinity CareDesk, as your team sees them.
Install, service & monitor the brands you already have:
- Hikvision
- Prama
- CP Plus
- Dahua
- ONVIF cameras
- Managed switches
- UPS
The problem
Most CCTV failures are found only when the footage is needed.
No alarm goes off when a camera dies at 2 a.m. Nobody is told when a disk starts wearing out. These are the silent failures we see on almost every site.
Found during an audit
The disk failed and took the footage
Hot, ageing disks fail suddenly. The recorder kept running — it just wasn’t recording.
Heat, bad sectors and wear tracked for months — replaced just in time.
Found as blank gaps
Weak cables leave holes in the recording
Packet loss and short drops cause missing minutes long before a camera goes fully offline.
Every drop counted, week on week — “fix this week” before it fails.
Found when you need a face
Dirty, blurred or blocked lenses
Cobwebs, dust and failed night lights make faces and number plates unreadable — slowly, over months.
Optional picture check measures sharpness by day and by night.
Found on the second trip
Technicians arrive without the facts
“Camera not working” — which one? Which port? What to bring? So the visit becomes two visits.
Device, IP, switch port and the likely fix — before leaving the office.
Found in the committee meeting
No proof the AMC did anything
Management and auditors ask what was done. The answer is a pile of phone calls and WhatsApp messages.
Every visit, complaint and fix logged — monthly report in plain English.
Made for everyone who depends on CCTV
Tell us who you are. We’ll show you what changes.
What keeps you up
“We paid for CCTV. Will it actually be there the one time we need it?”
- You only find out after an incidentThe footage is missing, and now it’s too late.
- Repair bills feel randomEmergency call-outs, rushed disk replacements, data recovery.
- Technical reports nobody understandsYou want one answer: is it working or not?
How Trinity fixes it
- One health score, one wordExcellent, Good, Needs attention or At risk — on your phone.
- Planned repairs, not emergenciesFaults are found weeks early and fixed on a normal visit.
- A monthly report in plain EnglishReady for the board, the insurer or the auditor.
What keeps you up
“I have 200 cameras, three blocks and nobody watching the screens.”
- Complaints arrive by phone and WhatsAppHard to track who raised what, and whether it was fixed.
- You can’t tell an ISP fault from a CCTV faultSo you call the wrong people, twice.
- Retention is a promise nobody checksThe contract says 30 days. The recorder keeps 21.
How Trinity fixes it
- One dashboard for every siteBlocks, branches and campuses — all in one place.
- Raise a complaint in secondsFollow it from “logged” to “resolved”, with response targets.
- Retention, power cuts and internet — explainedKnow the real days kept, and what every outage was.
What slows you down
“The call just says ‘camera not working’. Which one? Where? What do I bring?”
- Wasted tripsYou arrive, find the fault, go back for the part, return again.
- Intermittent faults you can’t catch“It was down this morning” — and it’s fine when you get there.
- Undocumented sitesNo IP list, no port map, no idea which camera is on which switch.
How Trinity fixes it
- The fault, the place and the fix — in advance“Re-crimp both connectors, check the patch cord and PoE port 8.”
- A 30-day story for every deviceUptime, packet loss, CRC errors, sharpness by day and night.
- Auto-discovery and port mappingFinds devices, flags DHCP and unactivated ones, maps switch ports.
What keeps you up
“Residents ask if the cameras work. I have no way to prove it.”
- No evidence the system was recordingOn the day of the incident — or any day.
- AMC value is invisibleYou pay every year, but can’t show what was done.
- Volunteers aren’t techniciansThe committee changes every year; knowledge leaves with it.
How Trinity fixes it
- Proof, not promisesA log nobody can edit: every visit, change and sign-in.
- Show any day was recordedDaily recording checks, with gaps listed by camera and time.
- Simple enough for anyonePlain-language screens — nothing to install for your staff.
Trinity CareDesk · our own software
One screen that tells you everything is fine — or exactly what is not.
Built by Trinity for CCTV maintenance, not just viewing. Open it on any phone or PC — nothing to install for your staff.
Real CareDesk screens, demo data.
2 minbetween health checks, day and night
5 minto set up at your site
0video, audio or recordings leave your site
8kinds of equipment watched — cameras to UPS
What we do
From the first camera to the fifth year of service.
One team that designs, installs, maintains and monitors — so nothing falls between vendors.
CCTV design & installation
Site survey, camera plan for faces and number plates, clean cabling and a full handover file.
AMC & repairs
Planned visits with a checklist, quick complaint response and a report after every visit.
CareDesk monitoring
Our software watches your system 24×7 and tells us what to fix before you notice.
Access control & biometrics
Face, fingerprint and card terminals for doors and staff attendance.
Already have CCTV from someone else? We’ll audit it, tell you honestly what’s wrong, and look after it — no need to replace what works.
CCTV health audit
60-second CCTV risk check
Will your footage be there when you need it?
Seven quick questions. You get a score and your biggest weak spots — free, no sign-up.
Getting started
Running at your site in about 5 minutes.
No network changes. No firewall rules. No VPN.
1
We send a one-time code
Prepared at our office for your site, with the link to one small program.
2
One code, one password
On one always-on PC, your administrator types the code and the recorder login. It finds cameras, recorders and switches by itself.
3
Monitoring starts
We name and link the devices from our office. Your dashboard fills in within minutes; alerts go to the people you choose.
Who it’s for
Anyone who can’t afford a blind spot.
HospitalsPatient safety, incident review and audit proof across blocks.
Housing societiesShow the committee the system is healthy and complaints closed.
Schools & collegesLarge campuses, hundreds of cameras, few IT staff.
Factories & warehousesTheft, safety and compliance — every blind spot costs money.
Hotels & mallsGuest safety and quick answers when something happens.
Banks & retail chainsMany branches, one dashboard, no branch left unwatched.
Offices & IT parksFacility teams who want fewer calls and clear reports.
AMC & service teamsRun contracts with proof, planning and fewer repeat visits.
Privacy & security
It watches the equipment — never your footage.
- Status onlyNever video, recordings or audio. Alert pictures only if you opt in, kept 7 days.
- Outgoing connection onlyNo open ports, no VPN, no remote access into your network.
- Your passwords stay on siteEncrypted on your PC. They never reach us.
- Never changes your settingsOnly an agreed recorder restart, if you allow it — always logged.
- Your data, separatedHosted in India (Mumbai), encrypted, backed up, kept apart from every other customer.
- Built with DPDP in mindDesigned around India’s Digital Personal Data Protection Act, 2023.
Quick answers
Questions people ask us first
Do you see our video footage?
No. CareDesk watches the equipment, never your footage. It sends status only — never video, recordings or audio. Alert pictures are optional, only with your written OK, and deleted after 7 days.
Does it work with our existing cameras?
Yes. Full health checks on Hikvision and Prama recorders and cameras; CP Plus and Dahua are being rolled out; other brands are covered through ONVIF. Managed switches, Omada Wi-Fi and UPS can be watched too. You don’t need to replace your system.
What do we need to install?
One Windows PC that stays on at the site, internet from that PC, a limited recorder login for health checks, and your written OK. No network changes, firewall rules or VPN. Setup takes about 5 minutes.
Our CCTV was installed by another company. Can you still help?
Yes. We regularly audit and maintain systems we didn’t install. We’ll tell you honestly what’s fine, what needs fixing, and what can wait.
Who gets the alerts?
The people you choose. Everyone picks how they hear — email, phone notification or sound — per kind of alert and per site. Trinity is notified automatically, so we can act even before you call.
How much does it cost?
Start with a free pilot on one site. Once you’ve seen what it finds, we agree a simple monthly plan based on the size of your site — usually less than one emergency call-out a year. Ask for a pilot.
Do you only work in one city?
CareDesk monitoring works anywhere in India — set-up is remote. For installation and on-site service, tell us your location and we’ll confirm how we can support you.
See what your CCTV isn’t telling you.
Start a free pilot on one site. In the first week you’ll see exactly what needs fixing — and what it would have cost to find out the hard way.
- 1 · Message us “PILOT”
- 2 · We set up one site, free
- 3 · Then we talk simple, fair pricing